I’m disappointed to see that I still cannot use a contact list in Lync:-(. Searching for people to send them a message has gotten old. Log in to Reply. Frank Stallone. I’m able to connect and even make a call. Moral of the story, the Polycom CX600 phone is completely unusable with Lync for Mac. Log in to Reply.
When you try to search for a contact in Lync which is not in your contact list, the client would normally display all matching results from your company’s addressbook. However, sometimes this is not working as expected, and you might be wondering why it suddenly stopped. The answer to this is a corrupt user profile on your Lync for Mac 2011 client. To fix this problem, you just have to delete the user profile on your local Mac client.
This is how you do it:. Shut down your Lync klient. Open Finder and press Command-Shift-G. Type in the path to your Documents directory, typically /Users/myname/Documents. (Or navigate to the folder in whatever way you may prefer). Navigate to the folder “Microsoft User Data/Microsoft Lync Data” and delete all content.
(If you delete the folder “Microsoft Lync History”, you will loose your entire Conversation History in Lync(not necessary)). Log in to the Lync client. The removed folder content is recreated when logging in to the client with fresh data from the Lync server. Addressbook search is back on track.
Welcome to HPE Software Support! This website contains a number of great features specifically designed to adjust to your personalized needs. We focused on improved performance, navigation, ease of use, and consolidation of features. Please read through the option descriptions below and on the navigation menu to provide you with knowledge on use of the site to maximize your experience. For your reference, we breakdown the look of the page into four major parts: Header, Menu, Detail, and Footer. Header: This area offers quick navigation options for areas of interest for the larger Hewlett Packard Enterprise.
They remain common to all users and available in all screens. Menu: This area offers quick navigation options for areas of interest local to this website. They remain common to all users and available in all screens. Home, Dashboards, About Software, Product Information, Support Contact & Community, and Website Assistance. Detail: This area offers variable content based on menu selection. Such content will help the website visitor obtain requested information in a quick, clear, and concise format. Footer: This area offers links available to all users to navigate to other content in Hewlett Packard Enterprise.
This content is also related to the larger Hewlett Packard Enterprise and not local to the website. A new page called My Support is your initial interface to help quickly access areas of common interest. This page houses a number of 'portlets'. A portlet is an application plugin to interface software components. Examples of portlets provided on the HPE Software Support website are My Products, Support News, Manual Library, Software Patch, Knowledge Library, Service Request Dashboard, Change Requests, and Submit a New Service Request. You can change the order of the portlets using standard drag-and-drop functionality. You can delete portlets by clicking on close button.
Some portlets may not be removed. Each portlet contains the option to minimize, maximize, or close on the top-right of the portlet ( ). Menu Content Home: This menu option provides valuable configuration choices to personalize your Software Support Online (SSO) screens and service request submissions. This menu also offers, within the first two options ( Welcome and My Support), to quickly access the pre-login (Welcome) page and post-login (My Support) page from anywhere. The Edit Profile option allows access to a personal information repository to always have information pre-populated on your service requests. The next option, My Entitlements, allows the user to register active contracts to govern permissions on the website for knowledge, service requests, and other areas. The Configuration Items option allows for registration of installed product environments for easy reference when performing service request submissions.
The Email Notification option allows for personalized notification settings for Service Requests. The Survey Preferences feature allows for control of survey invitations on completion of Service Requests. The last option on the list allows the user to Sign Out. Dashboards: This menu options provides access to personalized set of portlets for easy access to information specific to the product selected in My Products. The first option, Dashboards, gives access to a consolidated set of portlets. The Manuals option will automatically access document types of such type within the Faceted Search screen and pre-select the product will match selection on My Product with ability to alter filter options within the Faceted Search screen. Similar to the Manuals option, the Patches option performs the same action for the alternate document type.
Use Search Knowledge anywhere to quickly access the Faceted Search screen. Similar to the Manuals option, the Change Requests option will access the Faceted Search screen and pre-select both Known Problems and Enhancement Requests for your product(s). The Service Requests option will access a screen with a full view of your submitted, open Service Requests.
The Product News option will access news announcements regarding products. The Support News option will access news announcements regarding Software Support. About Software: This menu option on provides links to information about specific topics such as the main Hewlett Packard Enterprise Software website ( HP Enterprise Software), information about Big Data & Analytics, Software as a Service, Software Products, Partners, Support, Education, Developers, and consulting through Professional Services.
Product Information: This menu options provides access to Events, Demos, Trials, Contracts, Licensing, Downloads and other resources and portals. Support Contact & Community: This menu option provides access to Software Support Offerings and Services in addition to ways to Contact Us. Community: This menu options provides access to the HP Software Support Practitioners Forums, IT Experts, Enterprise Business, Protect724-ESP, Vivit, HP Live Network, and Web Events for access to Software community spaces regarding our products. Website Assistance: This menu option on provides valuable information on how to use Software Support Online (SSO). Access to this page - the Getting Started page. Helpful tutorials (videos on the features of the tool) and references (the Customer Support getting started guide). Find answers to Frequently asked questions ( FAQ), a link to Guides to assist with questions about services and other areas surrounding your products, description of Access Levels on the website add more information for facilitate navigation, and provide Feedback.
At Hewlett Packard Software Support we're always looking for ways to improve online experience when using our tools and working with our people. Please take time to do so even if to say 'thank you' or praise areas you like. Select a Service Request Type: Choose an item from the drop down and select the button called Next (See note below). Categorize Service Request: Select additional information to better identify the nature of your request and select the button called Next. Description: Enter title and detailed description about the nature of the request, and select the impact and urgency followed by use of the button called Next. Recommendations: Review similar solutions from the knowledgebase; select the button called Continue otherwise. Summary: Verify the information provided for accuracy.
Submit: Use the button called Submit Service Request for complete the process. Note: The screen prompts will vary based on the Request Type selection.