UPDATE OCTOBER 21st The update for the new build of Razer Synapse on macOS Sierra is now live! If you're encountering any new issues, DO NOT post in the thread below about the bugs you are facing, instead click on the gear icon at the top right hand corner of Razer Synapse and submit your bug report there. Alternatively, please reach out to us through our. Hey Insiders, We have received feedback from our Mac user community about issues that have been encountered with the latest build of Razer Synapse with macOS 10.12 Sierra. Our engineers are working on an update to Razer Synapse that will fix the issues that are currently being reported. The fix will be available during the next Razer Synapse software update that is expected on October 1st. The upcoming software update will address the following:.
In this Article: On Windows On Mac Community Q&A References. This wikiHow teaches you how to uninstall Razer Synapse on a Windows or Mac computer. Razer Synapse is a cloud-based configuration software for Razer accessories so you can instantly load your mouse and keyboard presets on any computer. This branch is an import of the HEAD branch of the Git repository at git://github.com/spcs/synaps.git.
Dec 29, 2018 - Razer Synapse for Mac is unified configuration software that allows you to rebind controls or assign macros to any of your Razer peripherals.
A specific bug that causes Razer keyboards to stop functioning when Razer Synapse is installed on macOS 10.12 Sierra. System crashes when updating to the latest Synapse version for macOS 10.12 Sierra. A bug where the Ripple and Reactive Chroma lighting effects did not work for macOS 10.12 Sierra. We apologize once again for the inconvenience and are working to ensure that this will be addressed as soon as possible. As an immediate remedy, please follow these steps to get your product working again:.
Unplug all Razer Keyboards, Mice, or Keypad. Delete RazerHID.kext found in “/Library/Extensions/RazerHID.kext”. Restart your system and ensure the Kernel extension is deleted. Once completed, your Razer Peripherals will begin to work.
However, Keyboard assignment and macros will still not be available. Please note that upcoming Razer Synapse patch will put the kernel extension back in place automatically.
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Do contact if you have any further issues. Click to expand.Hello, The point of Beta testing products is to find out what works and doesnt work, not just for the OS but all the other products and software. As a serial beta tester I inform any company that their product is not working. Your point about just wait until its ready really isn't good enough.
If I as a consumer were to buy a Razer keyboard after 20th September I would probably return it as it doesnt work. All we are looking for is assurances that they are developing for Sierra and some indication of timescales. I appologiese for my throw it away rant as thats not helpful or constructive. As a consumer we shouldnt be held back from using the latest products and software just because 1 company are unable to update their software in time.
Synapses is the only piece of software I use that doesnt work with Sierra. All my other software, peripherals and hardware work well. All the best. I agree that a 'Show Critical Computer' or a computer used in a critical environment should not be updated until it is a little more stable. I do not use my Mac in a critical environment and the keyboard functions in that if I hit a key it works.
The only problem is the Synapses software. I can live with no lights in the meantime and not having a back light isn't the end of the world but it would be nice to know how long it will be unsupported. Having the new functionality afforded by Sierra is more of a benefit than the back light. So in a way I am 'sucking it up'. That doesn't mean that I should not let companies know when their product doesn't work. If we all just sit back and not apply pressure to businesses then everything would take longer. The public beta has been around for a while and as a developer they have access even earlier than the public.
The least Razer can do is to be able to provide some kind of roadmap. It can only help them as until they have a date / roadmap people can not make informed decisions on whether to purchase a new Razer keyboard. I know it's not unusual for anyone to call up or email a support service like Figure 53 and take their word as the gospel truth. It is not standard practice to provide negative comments about 3rd party products or voice any opinion about them at all, however, because it could be interpreted as slander.
So regardless, his opinion that all Apple x.0 releases are buggy is likely just his personal opinion and not the actual perspective of his employer. It is standard for software developers to be granted early access to operating system releases, which Apple always does and has always announced publicly that developers will get really access during every Keynote they have announced a new software release. The fact that Razer hasn't taken advantage of that opportunity or is lagging behind because there aren't as many Mac users using their products or hasn't made this priority is still disappointing. I absolutely agree that beta versions of anything should only be installed on personal computers for people brave enough or willing to deal with these kinds of issues. MacOS Sierra is now out of beta and those who were beta testers taking advantage of the official release version before it is publicly released should be able to do so without having to deal with most, if not all of the problems that came with the beta version. I have never personally experienced any issues at all when updating to the latest version of Apple's software.
I have never seen any validated references that would indicate that their software is always buggy, mostly just a few individuals who congregate together and get really vocal with their complaints. Personally, I plan to investigate to find out if any of the other peripheral companies like Logitech have the same response as Razer and will likely purchase their products the next time I'm in the market for a new mouse, keyboard or keypad instead. I like the Razer products, but I've had issues with them and their customer service over the past year and this kind of response (more of a lack of response in this case) is not one that makes me want to continue being a Razer customer. It really seems to me that everybody here should be contacting support instead of creating an account to tell the Razer Community that awesome Razer peripherals aren't working with a beta release of an OS. Most people here are on Windows machines anyway. I'm with you: I want my awesome Razer gear to work with my MacBook Pro exactly like it does when I run Bootcamp. However, 20 years of updating my Mac OS just to have stuff I need NOT work with the new OS right away has taught me patience in these things.
Yes, 20 years, and it's been the same with every Mac OS release. It's a personal choice to upgrade to the newest and shiniest thing right away, and yes, it's a personal choice to go somewhere else for your peripherals. Razer's tagline, 'For Gamers. Most PC gamers are on PCs, not Macs.
We are not their priority. I love the gear anyway; they get a pass from me on this. When I installed Sierra GM on my Macbook last Friday, I restarted for the first time and ran into a reboot loop. Took me a little while to try unplugging my peripherals, and then a little while longer to narrow it down to my Naga. Every time I plug in the Naga while Synapse is running, my laptop instantly crashes. Yes, I uninstalled Synapse and I'm back to the 5-button mouse experience like it's 2005. The same thing is going to people next week when non-developers get to install Sierra.
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It doesn't matter if Razer has an update issued the same day. The crashes will have already happened. The proper time to issue the update was already a few weeks ago, at least. That way people have time to be notified of and run the update.